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Patient Support

My Emergency Doctor offers a phone and video-based service which connects patients with an Australian qualified Senior Emergency Specialist Doctor at any time of the day or night. Our purpose is to bring the best possible emergency care to patients wherever they are.  Patients can access the service by downloading the ‘My Emergency Dr’ app on a smartphone or calling the hotline on 1800 123 633. (At this time, we are only able to treat people in Australia.)

My Emergency Doctor is staffed 24 hours a day, 365 days per year to offer immediate phone and video access to a team of Australian-qualified senior emergency specialists doctors (also called Fellows of the Australasian College for Emergency Medicine, or FACEMs). 

This allows patients to be remotely accessed, diagnosed by our qualified team of emergency physicians and even have treatment, transport and post-consultation summaries arranged for them.

The focus of My Emergency Doctor is on immediate diagnosis, and treatment of patients with an acute medical condition. Senior emergency specialist doctors have completed specialist training and passed their Fellowship or ‘Consultant’ Exam in Emergency Medicine. They are trained to deal with the full range of emergencies a patient (regardless of age or gender) could possibly suffer.

 For more info on how the service works and associated fees, see our Patients page.

No matter where a patient resides in Australia, with My Emergency Doctor they can access the best possible emergency medical care. The service  relieves patients from going to local emergency departments and spending hours waiting to see a doctor and instead  allows patients to be consulted virtually by a Senior Specialist Emergency Doctor from the comfort of their own home.

 For more info on how the service works and associated fees, see our Patients page.

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